Dental Practice Operations Leader

Heartland Dental; Monroe (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Job summary

Heartland Dental seeks a Practice Manager of Operations to join its network of supported dental offices. You will partner with doctors, lead a high-performing team, and drive operational excellence in a fast-paced dental environment.

The role focuses on office operations, claims processing, scheduling, inventory, staff development, and delivering exceptional patient care. Excellent communication and leadership are essential, with HIPAA awareness and a commitment to continuous improvement.

Qualifications

• Associate or Bachelor degree or 3–5 years leadership experience.
• Fast-paced, customer-centric environment experience.
• Excellent communication, leadership and coaching skills.
• HIPAA awareness and data safeguards training.

Responsibilities

• Act as business partner to the Doctor, delivering office support and service.
• Lead the team and drive continuous improvement across processes.
• Set standards for customer service and team collaboration.
• Oversee daily operations: claims filing, payments, issue resolution, scheduling, inventory.
• Recruit, onboard, coach, and retain team members.
• Analyze reports to identify opportunities and implement best practices.

Education

Associate’s or Bachelor’s degree

Leadership experience

Tools

Dentrix

Other dental software

Job description

Heartland Dental seeks a Practice Manager of Operations to join its network of supported dental offices. You will partner with doctors, lead a high-performing team, and drive operational excellence in a fast-paced dental environment.

The role focuses on office operations, claims processing, scheduling, inventory, staff development, and delivering exceptional patient care. Excellent communication and leadership are essential, with HIPAA awareness and a commitment to continuous improvement.