Dental Practice Operations Leader

Heartland; Gibsonia (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

Paid time off (PTO)

Continuing education

Job summary

Heartland Dental is seeking a Practice Manager of Operations to join Hampton Hills Dental Care and lead business operations. You will partner with the Doctor, guide the team toward continuous improvement, and set high standards for service and collaboration.

You will manage daily office operations, billing, schedules, and inventory while developing staff and driving performance. The role emphasizes strategic leadership, patient focus, and the use of reports to identify opportunities and

Qualifications

• Associate’s or Bachelor’s degree or 3 - 5 years’ leadership experience in a professional setting.
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics; HIPAA training required.

Responsibilities

• Serve as a business partner to the Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients.
• Guide your team by focusing on constant and never-ending improvement, creating masters of their roles.
• Set the standard for exceptional customer service and team collaboration as a key relationship builder.
• Oversee daily operations of the office, including filing patient claims with insurance companies, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
• Select, onboard, train, coach, and retain world-class team members.
• Review, analyze and use business reports to identify missed opportunities and implement best practices and systems to positively impact office performance.

Skills

Leadership

Communication

Problem solving

PHI privacy

HIPAA training

Education

Associate’s or Bachelor’s degree

Tools

Dentrix

Job description

Heartland Dental is seeking a Practice Manager of Operations to join Hampton Hills Dental Care and lead business operations. You will partner with the Doctor, guide the team toward continuous improvement, and set high standards for service and collaboration.

You will manage daily office operations, billing, schedules, and inventory while developing staff and driving performance. The role emphasizes strategic leadership, patient focus, and the use of reports to identify opportunities and