Dental Practice Operations Leader

Heartland; Columbia (SC); On-site; USD 85,000 - 115,000; Full time

Job summary

Heartland Dental seeks a Practice Manager of Operations to partner with the Doctor and lead the operations of supported dental offices. This role emphasizes servant leadership, business acumen, and a focus on delivering high-quality patient care while driving practice performance.

The PMO will guide teams through training programs, set annual goals, and coordinate with recruiters to build the right team. Availability for occasional travel and ongoing professional development is expected.

Qualifications

• Bachelor's or Associate degree required; leadership experience in professional settings preferred.
• Strong communication and coaching skills to lead teams in a dental/medical environment.
• Experience analyzing processes, spotting trends, and implementing improvements.

Responsibilities

• Prioritize and complete PMO training to develop technical and leadership skills.
• Develop and pursue annual business goals and personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Lead Bell Leadership Training every 18-24 months.
• Support Doctor-led, Hygiene-driven operations through regular meetings and strong morning huddles.
• Focus efforts to help Doctors achieve Top 10 Professional goals.
• Create alignment with doctors via daily one-on-ones, morning huddles and weekly touch points.
• Partner with Doctors to identify skills needed for open positions and proper selection within the practice.
• Successfully onboard new team members through partnerships with recruiting and support offices.
• Support training plans through Core Essentials and beyond for growth in roles.

Skills

Leadership

Communication

Coaching

Conflict resolution

Team building

Data analysis

Customer focus

Education

Bachelor's degree

Tools

Dentrix

Job description

Heartland Dental seeks a Practice Manager of Operations to partner with the Doctor and lead the operations of supported dental offices. This role emphasizes servant leadership, business acumen, and a focus on delivering high-quality patient care while driving practice performance.

The PMO will guide teams through training programs, set annual goals, and coordinate with recruiters to build the right team. Availability for occasional travel and ongoing professional development is expected.