Dental Practice Operations Leader

Heartland; Oak Creek (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

PTO

Continuing education

Job summary

ForwardDental, part of Heartland Dental, in Oak Creek, WI is seeking a Practice Manager of Operations to partner with the Doctor and lead office performance. This role emphasizes servant leadership, strategic goals, onboarding, and continuous learning to deliver exceptional patient care and a cohesive team culture.

The PMO will collaborate with clinicians to drive profitable growth, develop annual and quarterly plans, and mentor staff through training and daily operations.

Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience.
• Experience in a fast-paced, customer-centric environment.
• Excellent communication, leadership, coaching and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Responsibilities

• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals.
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed.
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals.
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs.
• Understand the benefits and metrics of DMP and help Doctor to monitor progress.
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.

Skills

Leadership

Communication

Problem solving

Customer-focused

Coaching

Education

Bachelor's degree

Associate's degree

3-5 years leadership experience

Tools

Dentrix or dental software

Job description

ForwardDental, part of Heartland Dental, in Oak Creek, WI is seeking a Practice Manager of Operations to partner with the Doctor and lead office performance. This role emphasizes servant leadership, strategic goals, onboarding, and continuous learning to deliver exceptional patient care and a cohesive team culture.

The PMO will collaborate with clinicians to drive profitable growth, develop annual and quarterly plans, and mentor staff through training and daily operations.