Dental Practice Operations Leader

Heartland; Clover (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Job summary

Heartland Dental is seeking a Practice Manager of Operations for the Dental Care at Westlake Market to partner with the Doctor and lead daily office operations.

You will drive continuous improvement, oversee billing, scheduling, inventory, and patient service, and recruit, train, and coach team members.

This role emphasizes HIPAA compliance, strong communication, and a patient-first culture across a supported dental office network.

Qualifications

• Associate’s or Bachelor's degree or 3-5 years leadership experience.
• Experience in fast-paced, customer-centric environments.
• Ability to analyze processes, identify trends, and implement solutions.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• HIPAA training and PHI protection responsibilities.
• Access to PHI with appropriate safeguards.

Responsibilities

• Serve as a business partner to the Doctor and support office operations.
• Guide team through continuous improvement and role mastery.
• Set the standard for exceptional customer service and collaboration.
• Oversee daily operations: billing, payments, scheduling, inventory.
• Select, onboard, train, coach, and retain team members.
• Analyze business reports to identify opportunities and implement best practices.

Skills

Leadership experience

Communication

Coaching

Customer service

Process analysis

HIPAA training

Education

Associate’s or Bachelor's degree

Tools

Dentrix

Job description

Heartland Dental is seeking a Practice Manager of Operations for the Dental Care at Westlake Market to partner with the Doctor and lead daily office operations.

You will drive continuous improvement, oversee billing, scheduling, inventory, and patient service, and recruit, train, and coach team members.

This role emphasizes HIPAA compliance, strong communication, and a patient-first culture across a supported dental office network.