Dental Practice Operations Lead: Team Growth & Patient Care

Heartland Dental; Calabash (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays

Paid time off

Job summary

Heartland Dental is seeking a Practice Manager of Operations for the Calabash area to partner with the Doctor, lead the office team, and ensure top-tier patient care and service. You will oversee daily operations, scheduling, billing coordination, and inventory while guiding staff to deliver excellence.

Ideal candidates bring leadership experience in fast-paced settings, strong communication, and a commitment to HIPAA privacy and patient trust.

Qualifications

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics
• HIPAA training aligned with role; protect PHI and maintain data safeguards

Responsibilities

• Serve as a business partner to the Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients
• Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder
• Oversee the daily operations of the office, including filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
• Select, onboard, train, coach, and retain world-class team members
• Review, analyze and use business reports to identify missed opportunities and implement best practices and systems to positively impact office performance

Skills

Leadership

Communication

Problem solving

Team coaching

Education

Associate’s or Bachelor’s degree

Tools

Dentrix

Job description

Heartland Dental is seeking a Practice Manager of Operations for the Calabash area to partner with the Doctor, lead the office team, and ensure top-tier patient care and service. You will oversee daily operations, scheduling, billing coordination, and inventory while guiding staff to deliver excellence.

Ideal candidates bring leadership experience in fast-paced settings, strong communication, and a commitment to HIPAA privacy and patient trust.