Dental Patient Relations Coordinator | Scheduling & Care Advocate

Specialized Dental Partners; Berwyn (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Medical, Dental & Vision

401(k) Retirement Plan

Paid Time Off & Holidays

Flexible Spending & Health Savings

Life & Disability Insurance

Employee Assistance & Wellness

Additional Voluntary Benefits

And More!

Job summary

Specialized Dental Partners in Berwyn, IL, is seeking a Dental Patient Relations Coordinator for Cameo Dental Specialists to help patients move forward with recommended treatment. You will provide proactive follow-up, coordinate care across locations, answer basic treatment questions, assist with scheduling, and remove barriers while delivering an exceptional patient experience.

In this full-time role, you’ll work Monday–Friday 8am–5pm with one Saturday per month, collaborating with doctors and

Qualifications

• High school diploma or equivalent.
• Customer service, healthcare, scheduling or patient-facing experience.
• Dental office experience (preferred).
• Call center or patient outreach experience.

Responsibilities

• Review reports of patients with diagnosed but unscheduled treatment.
• Contact patients by telephone, email, text or other approved methods of communication.
• Make appropriate changes in practice management software in patient’s chart and on schedule.
• Follow up with patients that have not cancelled or failed to schedule appointments.
• Contact patients or referring dentists when waiting on medical clearances for treatment.
• Maintain a professional, compassionate, healthcare centered approach during all interactions.
• Schedule existing patient appointments.
• Coordinate treatment appointments across multiple different locations.
• Maintain waitlists and call back lists.
• Coordinate with front office teams for continuity of patient care.
• Appropriately document all patient interactions in practice management software program.
• Understand and discuss approved payment options and insurance participation.
• Build trust and rapport with patients through professional communication.
• Demonstrate genuine concern for patient health and wellbeing.
• Support practice initiatives designed to improve patient care and treatment acceptance.
• Collaborate effectively with doctors, clinical teams and administrators.
• Contribute to a positive team culture.
• Please note that additional responsibilities may be assigned.

Skills

Customer service

Healthcare

Scheduling

Patient-facing

Dental office experience

Call center experience

Education

High school diploma

Job description

Specialized Dental Partners in Berwyn, IL, is seeking a Dental Patient Relations Coordinator for Cameo Dental Specialists to help patients move forward with recommended treatment. You will provide proactive follow-up, coordinate care across locations, answer basic treatment questions, assist with scheduling, and remove barriers while delivering an exceptional patient experience.

In this full-time role, you’ll work Monday–Friday 8am–5pm with one Saturday per month, collaborating with doctors and