Dental Treatment Planner & Patient Liaison

Specialized Dental Partners; North Carolina; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Flexible Spending & Health Savings

Life & Disability Insurance

Employee Assistance & Wellness Program

Additional Voluntary Benefits

And More!

Job summary

Specialized Dental Partners is seeking a Dental Treatment Coordinator to support patients from consultation through completion of care. You will review treatments, discuss financial options, and ensure a positive patient experience in a fast-paced practice.

Join a doctor-led network prioritizing patient outcomes and a team-oriented culture. The role includes front desk support and HIPAA compliance, with competitive compensation and benefits.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in a Dental Administrative role.
• Familiarity with dental treatment planning and insurance coordination.
• Excellent communication and presentation skills.
• Compassionate, patient-focused demeanor.
• Strong organizational and time-management abilities.
• Experience with dental practice management software.
• Ability to explain complex information in a clear and supportive way.
• Understanding of dental procedures, codes, and insurance plans.
• Knowledge of HIPAA and regulatory requirements.

Responsibilities

• Present proposed treatment plans to patients and explain procedures, timelines, and financial obligations.
• Coordinate scheduling of treatment appointments based on provider availability and patient needs.
• Obtain necessary pre-authorizations and ensure accurate insurance benefit breakdowns.
• Review payment options, process financial arrangements, and collect payments as needed.
• Follow up with patients regarding pending treatment and ensure timely case acceptance.
• Maintain accurate documentation of treatment plans and communication.
• Serve as a liaison between the provider and patient to facilitate understanding and trust.
• Educate patients on the importance and value of proposed treatments.
• Maintain compliance with HIPAA and other privacy regulations.
• Assist with front desk duties as needed.
• Please note that additional responsibilities may be assigned.

Skills

Dental admin

Insurance coordination

Communication skills

Organization

HIPAA knowledge

Practice management software

Dental procedures knowledge

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

Specialized Dental Partners is seeking a Dental Treatment Coordinator to support patients from consultation through completion of care. You will review treatments, discuss financial options, and ensure a positive patient experience in a fast-paced practice.

Join a doctor-led network prioritizing patient outcomes and a team-oriented culture. The role includes front desk support and HIPAA compliance, with competitive compensation and benefits.