Dental Patient Relations Coordinator

Cameo Dental Specialists; Berwyn (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Flexible Spending & Health Savings

Life & Disability Insurance

Employee Assistance & Wellness

Voluntary Benefits

And More!

Job summary

Cameo Dental Specialists is seeking a Dental Patient Relations Coordinator to help patients move forward with recommended treatment. You'll handle proactive follow-up, coordinate care, answer questions, assist with scheduling, and help remove barriers to timely care while delivering exceptional patient experiences.

The role features a Monday–Friday 8am–5pm schedule with one Saturday per month, and offers comprehensive benefits in a collaborative dental practice.

Qualifications

• Customer-facing role experience in healthcare or service industry.
• Experience scheduling appointments and coordinating care.
• Ability to communicate clearly with patients and doctors.
• Familiarity with practice management software is a plus.

Responsibilities

• Reach out to patients to move treatment forward via phone, email or text.
• Update patient charts and schedules in practice management software.
• Coordinate treatment appointments across multiple locations.
• Manage waitlists and callback lists to optimize care timelines.
• Collaborate with doctors and front-office teams to support patient care.
• Document interactions professionally in the system.

Skills

Customer service

Healthcare experience

Scheduling experience

Patient outreach

Call center experience

Education

High school diploma or equivalent

Job description

Dental Patient Relations Coordinator - Cameo Dental Specialists

We are seeking a Dental Patient Relations Coordinator to join our team. In this role, you will help patients move forward with recommended dental treatment by providing proactive follow-up, coordinating care, and serving as a trusted resource throughout their treatment journey. Working closely with doctors and clinical teams, you'll answer basic treatment questions, assist with scheduling, coordinate medical clearances, and help remove barriers that may prevent patients from receiving timely care - all while delivering an exceptional patient experience.

Schedule: Full Time, Monday-Friday 8am-5pm and one Saturday a month

Responsibilities

• Review reports of patients with diagnosed but unscheduled treatment.
• Contact patients by telephone, email, text or other approved methods of communication.
• Make appropriate changes in practice management software in patient’s chart and on schedule.
• Follow up with patients that have not cancelled or failed to schedule appointments.
• Contact patients or referring dentists when waiting on medical clearances for treatment.
• Maintain a professional, compassionate, healthcare centered approach during all interactions.
• Schedule existing patient appointments.
• Coordinate treatment appointments across multiple different locations.
• Maintain waitlists and call back lists.
• Coordinate with front office teams for continuity of patient care.
• Appropriately document all patient interactions in practice management software program.
• Understand and discuss approved payment options and insurance participation.
• Build trust and rapport with patients through professional communication.
• Demonstrate genuine concern for patient health and wellbeing.
• Support practice initiatives designed to improve patient care and treatment acceptance.
• Collaborate effectively with doctors, clinical teams and administrators.
• Contribute to a positive team culture.
• Please note that additional responsibilities may be assigned.

Qualifications

• High school diploma or equivalent
• Customer service, healthcare, scheduling or patient-facing experience
• Dental office experience (preferred)
• Call center or patient outreach experience

We Offer

• Competitive Compensation
• Comprehensive Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off & Paid Holidays
• Flexible Spending & Health Savings Accounts
• Life & Disability Insurance
• Employee Assistance & Wellness Programs
• Additional Voluntary Benefits
• And More!

Benefits available to eligible full-time and part-time employees working 20+ hours per week!

About Specialized Dental Partners

Specialized Dental Partners is a doctor-led network of 275+ specialty dental practices and 450+ doctors across multiple states. We offer the scale, resources, and professional connections that help specialists and teammates thrive, while maintaining the supportive culture and local relationships that define our organization.

Our purpose, We Care More, shapes how we support our doctors, teammates, and patients every day. We care more about patient outcomes, doctor success, teammate growth, meaningful relationships, and the communities we serve. By combining clinical excellence with a people-first culture, we create an environment where specialists can build rewarding careers while making a lasting impact.

At Specialized Dental Partners, you'll find more than a job. You'll find a community committed to helping you succeed. From mentorship and career development to clinical collaboration and leadership opportunities, we are committed to helping our people grow personally and professionally.

If you're looking for an organization where your expertise is valued, your growth is supported, and your work makes a meaningful difference, we'd love to meet you!

Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $20-$25 per hour. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.