Dental Patient Experience & Scheduling Coordinator

Riccobene Associates Family Dentistry; Garner (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

PTO / 401(k)

Job summary

Riccobene Associates Family Dentistry in Garner, NC seeks a Patient Coordinator who greets patients, handles check-in/out, and maintains a full, well-balanced schedule.

You will explain benefits and costs, present treatment plans, collect copays, verify insurance, and coordinate with the clinical team to ensure smooth handoffs while protecting patient privacy under HIPAA.

Reliability, a friendly demeanor, and the ability to handle money conversations with confidence are essential.

Qualifications

• 1–2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Denticon practice management software is a plus.
• Strong phone, computer, and typing skills.
• [Bilingual English/Spanish is a plus]

Responsibilities

• Greet patients warmly and manage check-in/out accurately and efficiently.
• Answer phones promptly and turn new patient calls into scheduled appointments.
• Build and protect the schedule: fill openings and cancellations, recall lists.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Make sure every patient leaves with their next appointment scheduled.
• Verify insurance eligibility and benefits before appointments and explain coverage.
• Present treatment plans and discuss fees, insurance estimates, and payment options.
• Collect copays and balances at the time of service, and post payments accurately.
• Keep patient records, forms, and account notes complete and accurate.
• Coordinate with the clinical team for smooth handoffs.
• Protect patient privacy and follow HIPAA requirements.

Skills

Reliability

Presence

Attitude

Teamwork

Money conversations

Schedule ownership

Attention to detail

Professional presentation

Job description

Riccobene Associates Family Dentistry in Garner, NC seeks a Patient Coordinator who greets patients, handles check-in/out, and maintains a full, well-balanced schedule.

You will explain benefits and costs, present treatment plans, collect copays, verify insurance, and coordinate with the clinical team to ensure smooth handoffs while protecting patient privacy under HIPAA.

Reliability, a friendly demeanor, and the ability to handle money conversations with confidence are essential.