Dental Front Desk & Scheduling Specialist

Riccobene Associates Family Dentistry; Knightdale (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry in Knightdale, NC seeks a Patient Coordinator who greets patients, manages check-in/out, answers calls, and keeps a full schedule with a positive, professional attitude.

You will explain benefits and costs, present treatment plans, collect payments, verify insurance, and coordinate with the clinical team to ensure smooth handoffs, HIPAA compliance, and a positive patient experience.

Qualifications

• At least 1 to 2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon practice management software is a plus.
• Strong phone, computer, and typing skills.
• [Bilingual English/Spanish is a plus]

Responsibilities

• Greet patients warmly, and manage check-in and check-out accurately and efficiently
• Answer phones promptly and turn new patient calls into scheduled appointments
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
• Confirm upcoming appointments by phone and text to reduce no-shows
• Make sure every patient leaves with their next appointment scheduled
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
• Collect copays and balances at the time of service, and post payments accurately
• Keep patient records, forms, and account notes complete and accurate
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
• Protect patient privacy and follow HIPAA requirements

Skills

Dental front office

Insurance verification

Scheduling

Phone skills

Bilingual English/Spanish

Tools

Denticon

MS Office

Job description

Riccobene Associates Family Dentistry in Knightdale, NC seeks a Patient Coordinator who greets patients, manages check-in/out, answers calls, and keeps a full schedule with a positive, professional attitude.

You will explain benefits and costs, present treatment plans, collect payments, verify insurance, and coordinate with the clinical team to ensure smooth handoffs, HIPAA compliance, and a positive patient experience.