Dental Front Desk & Patient Care Coordinator

Riccobene Associates Family Dentistry; Cary (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

PTO / 401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will help patients understand benefits, schedule visits, and discuss treatment plans with clear cost explanations.

This in-person role requires reliability, a friendly demeanor, and strong communication as you manage the front desk, verify insurance, and support the clinical team to ensure seamless patient care.

Qualifications

• Dental front office experience (1–2+ years) required.
• Experience verifying dental insurance and explaining benefits.
• Experience presenting treatment plans and collecting payments.
• Scheduling and confirming appointments; managing a provider schedule.
• Knowledge of dental terminology and procedure codes; Denticon a plus.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer phones and convert new patient calls to appointments.
• Maintain and protect the schedule; recall and unscheduled lists.
• Verify insurance eligibility and explain coverage to patients.
• Present treatment plans and discuss fees, insurance estimates, and payment options.
• Collect copays and balances; post payments accurately.
• Coordinate with clinical team for smooth handoffs.
• Protect patient privacy and HIPAA compliance.

Skills

Dental front office

Insurance verification

Appointment scheduling

Patient payments

Bilingual English/Spanish

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will help patients understand benefits, schedule visits, and discuss treatment plans with clear cost explanations.

This in-person role requires reliability, a friendly demeanor, and strong communication as you manage the front desk, verify insurance, and support the clinical team to ensure seamless patient care.