Dental Front Office & Scheduling Specialist

Riccobene Associates Family Dentistry; Leland (MS); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. This in-person role requires reliability, a warm presence, and ownership of a full schedule to help patients understand benefits, costs, and move forward with care.

You will greet patients, verify insurance, present treatment plans, collect payments, and coordinate with clinicians to ensure smooth handoffs and a positive patient experience.

Qualifications

• 1–2 years dental front office experience.
• Experience verifying dental insurance and explaining benefits.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Familiarity with dental terminology and procedure codes.
• Denticon practice management software knowledge is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients, manage check-in/out accurately and efficiently.
• Answer phones and turn new patient calls into scheduled appointments.
• Build and protect the schedule: fill openings and recalls.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Ensure every patient leaves with their next appointment booked.
• Verify insurance eligibility and explain coverage in plain language.
• Present treatment plans and discuss fees, insurance estimates, and payment options.
• Collect copays and balances at the time of service.
• Keep patient records, forms, and account notes complete and accurate.
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks.
• Protect patient privacy and follow HIPAA requirements.

Skills

Dental front office

Phone skills

Insurance verification

Treatment plans

Scheduling

Denticon

Bilingual English/Spanish

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. This in-person role requires reliability, a warm presence, and ownership of a full schedule to help patients understand benefits, costs, and move forward with care.

You will greet patients, verify insurance, present treatment plans, collect payments, and coordinate with clinicians to ensure smooth handoffs and a positive patient experience.