Dental Front Desk Coordinator: Scheduling & Patient Care

Riccobene Associates Family Dentistry; Leland (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will manage front desk duties, verify insurance, present treatment options, and keep the schedule full and flowing smoothly.

You will greet patients, answer phones, schedule appointments, collect payments, and ensure HIPAA compliance while delivering excellent service in a positive, professional manner.

Qualifications

• 1–2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Bilingual English/Spanish is a plus

Responsibilities

• Greet patients and manage check-in/check-out
• Answer phones and convert calls to appointments
• Build and protect the schedule; fill openings and recalls
• Confirm upcoming appointments by phone/text to reduce no-shows
• Explain coverage and treatment costs in plain language
• Coordinate with clinical team for smooth handoffs
• Collect copays and post payments accurately
• Maintain patient records and privacy per HIPAA

Skills

Customer service

Insurance verification

Appointment scheduling

Phone etiquette

Denticon

Tools

Denticon

Practice management software

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will manage front desk duties, verify insurance, present treatment options, and keep the schedule full and flowing smoothly.

You will greet patients, answer phones, schedule appointments, collect payments, and ensure HIPAA compliance while delivering excellent service in a positive, professional manner.