Dental Front Office Maestro: Scheduling & Patient Care

Riccobene Associates Family Dentistry; Clayton (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first and last face patients interact with. You will verify insurance, explain costs, schedule treatments, and ensure flawless handoffs with clinicians.

Your role involves greeting patients, managing the front desk, collecting copays, and promoting a positive, professional experience while maintaining HIPAA compliance and a calm demeanor under pressure.

Qualifications

• At least 1 to 2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon practice management software is a plus.
• Strong phone, computer, and typing skills.
• [Bilingual English/Spanish is a plus]

Responsibilities

• Greet patients warmly and manage check-in/check-out accurately.
• Answer phones promptly and convert new patient calls into appointments.
• Fill openings, manage recalls, and protect the schedule.
• Confirm upcoming appointments by phone/text to reduce no-shows.
• Ensure patients leave with the next appointment scheduled.
• Verify insurance eligibility and explain coverage clearly.
• Present treatment plans and discuss fees, insurance estimates, and financing options.
• Collect copays and balances at service, and post payments accurately.
• Keep patient records and notes complete and accurate.
• Coordinate with clinical team to ensure smooth handoffs.
• Protect patient privacy and follow HIPAA requirements.

Skills

Dental front office experience

Insurance verification

Treatment plan presentation

Appointment scheduling

Dental terminology knowledge

Phone communication

Typing

Bilingual English/Spanish

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first and last face patients interact with. You will verify insurance, explain costs, schedule treatments, and ensure flawless handoffs with clinicians.

Your role involves greeting patients, managing the front desk, collecting copays, and promoting a positive, professional experience while maintaining HIPAA compliance and a calm demeanor under pressure.