Dental Front Desk & Patient Experience Coordinator

Riccobene Associates Family Dentistry; Knightdale (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Knightdale, NC is seeking a Patient Coordinator to support front‑office operations, schedule appointments, verify insurance, process payments and maintain accurate patient data for billing and reporting.

This non‑clinical role emphasizes delivering a positive patient experience, multitasking, and teamwork with the Office Manager to close out daily registers and manage communications.

Qualifications

• High school diploma or equivalent.
• Customer service experience is required or preferred.
• Ability to work in a fast-paced environment with competing priorities.
• Strong communication and organizational skills.
• Ethical conduct and confidentiality are essential.
• Dental or medical front desk experience is preferred.

Responsibilities

• Greet and assist patients professionally to ensure a positive front-office experience.
• Check-in/check-out patients and ensure information is complete in the management system.
• Collect co-payments and balance registers daily.
• Schedule patients, including same-day or next-day appointments.
• Monitor emails and voicemails; respond promptly.
• Utilize RevenueWell for confirmations, patient communication, and insurance requests.
• Verify insurance and obtain pre-authorizations when needed.
• Close out day with EOD processes and report generation.
• Escalate issues to Office Manager as required.
• Other duties as assigned.

Skills

Front desk experience

Customer service

Scheduling

Insurance verification

Billing support

Data entry

Multi-tasking

Communication skills

Integrity & confidentiality

Attention to detail

Education

High school diploma

Job description

Riccobene Associates Family Dentistry in Knightdale, NC is seeking a Patient Coordinator to support front‑office operations, schedule appointments, verify insurance, process payments and maintain accurate patient data for billing and reporting.

This non‑clinical role emphasizes delivering a positive patient experience, multitasking, and teamwork with the Office Manager to close out daily registers and manage communications.