Dental Front Office Coordinator: Experience & Scheduling

Riccobene Associates Family Dentistry; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator who will be the first voice patients hear and the last face they see. This in-person role focuses on maximizing a full schedule, explaining benefits, and guiding patients toward care with confidence.

You will greet patients, handle check-in/out, manage recalls, verify insurance, present treatment plans, and collect payments. A positive, team-first attitude and strong communication are essential.

Qualifications

• At least 1–2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon is a plus.
• Strong phone, computer, and typing skills.

Responsibilities

• Greet patients and manage check-in/check-out accurately and efficiently.
• Answer phones promptly and convert new patient calls into appointments.
• Maintain and protect the schedule, including recalls and cancellations.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Present treatment plans and discuss fees, insurance estimates, and payment options.
• Collect copays and balances at time of service.

Skills

Front desk experience

Dental office experience

Insurance verification

Appointment scheduling

Phone skills

Team player

Bilingual

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator who will be the first voice patients hear and the last face they see. This in-person role focuses on maximizing a full schedule, explaining benefits, and guiding patients toward care with confidence.

You will greet patients, handle check-in/out, manage recalls, verify insurance, present treatment plans, and collect payments. A positive, team-first attitude and strong communication are essential.