Dental Front Desk & Scheduling Specialist

Riccobene Associates Family Dentistry; Shallotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will take ownership of a full schedule, help patients understand benefits and costs, and secure their next visit before they leave.

You will verify insurance, present treatment plans and fees, and guide patients through payment or financing options while maintaining a welcoming, professional front desk presence.

Qualifications

• 1–2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Denticon practice management software experience is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients and manage check-in/check-out accurately and efficiently.
• Answer phones promptly and convert new patient calls into appointments.
• Build and protect the schedule, fill openings, and manage recalls and unscheduled treatment.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Explain coverage and present treatment plans with fees and financing options.
• Collect copays and balances at the time of service and post payments.
• Maintain accurate patient records and coordinate with the clinical team to ensure smooth handoffs.
• Protect patient privacy and comply with HIPAA requirements.

Skills

Reliability

Presence

Positive attitude

Team player

Money conversations

Schedule ownership

Attention to detail

Professional presentation

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will take ownership of a full schedule, help patients understand benefits and costs, and secure their next visit before they leave.

You will verify insurance, present treatment plans and fees, and guide patients through payment or financing options while maintaining a welcoming, professional front desk presence.