Dental Front Desk & Patient Care Coordinator

Riccobene Associates Family Dentistry; Cary (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry in Cary, NC is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. Enter and maintain accurate scheduling, verify insurance, discuss treatment plans, and help patients choose payment options while ensuring smooth handoffs to clinicians.

The role is in-person, with attention to confidentiality and HIPAA compliance, and requires strong communication, phone, and computer skills to keep the schedule full and patients

Qualifications

• At least 1 to 2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon practice management software is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients warmly, and manage check-in and check-out accurately and efficiently.
• Answer phones promptly and turn new patient calls into scheduled appointments.
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Make sure every patient leaves with their next appointment scheduled.
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language.
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need.
• Collect copays and balances at the time of service, and post payments accurately.
• Keep patient records, forms, and account notes complete and accurate.
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks.
• Protect patient privacy and follow HIPAA requirements.

Skills

Dental front office

Insurance verification

Patient scheduling

Communication skills

Bilingual English/Spanish

Phone skills

Typing skills

Tools

Denticon

Job description

Riccobene Associates Family Dentistry in Cary, NC is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. Enter and maintain accurate scheduling, verify insurance, discuss treatment plans, and help patients choose payment options while ensuring smooth handoffs to clinicians.

The role is in-person, with attention to confidentiality and HIPAA compliance, and requires strong communication, phone, and computer skills to keep the schedule full and patients