Dental Patient Experience Coordinator

Smile Brands Inc.; Boonton (NJ); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

PTO

Health benefits

Dental/Vision benefits

Health Savings Account

Telemedicine

Flexible spending accounts

401k plan

Employee discounts

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to be the welcoming first point of contact for patients and to guide them through scheduling, insurance verification, treatment options, and payment arrangements.

You will help patients understand their care and support them throughout their dental journey. In this on-site role, you will work with a friendly dental team to ensure a smooth, stress-free experience, building rapport, communicating clearly, and delivering excellent patient

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication skills

Interpersonal skills

Rapport building

Attention to detail

Organization

Team-oriented

Patient-first approach

Customer-service experience

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to be the welcoming first point of contact for patients and to guide them through scheduling, insurance verification, treatment options, and payment arrangements.

You will help patients understand their care and support them throughout their dental journey. In this on-site role, you will work with a friendly dental team to ensure a smooth, stress-free experience, building rapport, communicating clearly, and delivering excellent patient