Dental Front Office: Patient Experience & Scheduling

Smile Brands Inc.; Prospect Heights Addition (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to warmly welcome patients, guide them through check‑in, scheduling and insurance questions, and support payment options.

You’ll contribute to a positive patient experience by communicating clearly with patients and the dental team, coordinating appointments, and ensuring a smooth, stress‑free visit from start to finish. This role emphasizes empathy, organization, and teamwork in a fast‑paced dental office, with a schedule that includes

Qualifications

• 1+ year in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport with patients.
• Strong organization and attention to detail.
• Comfortable in a fast-paced, team-oriented environment.
• Positive, professional, patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment for every patient.
• Guiding: Support patients during check-in/check-out, scheduling, insurance verification and questions about care.
• Treatment Support: Help patients understand treatment options and payment plans.
• Patient Experience: Build trusting relationships and make visits comfortable and stress-free.
• Communication: Answer phones and coordinate with patients, doctors and staff.
• Scheduling: Maintain an efficient schedule and maximize care opportunities.
• Gratitude: Show appreciation and make patients feel valued.

Skills

Customer-service oriented

Strong communication

Team player

Detail-oriented

Positive attitude

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to warmly welcome patients, guide them through check‑in, scheduling and insurance questions, and support payment options.

You’ll contribute to a positive patient experience by communicating clearly with patients and the dental team, coordinating appointments, and ensuring a smooth, stress‑free visit from start to finish. This role emphasizes empathy, organization, and teamwork in a fast‑paced dental office, with a schedule that includes