Dental Office Patient Experience Coordinator

Smile Brands Inc.; Spring Hill (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health savings account (HSA)

Telemedicine

Flexible spending accounts (FSA)

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to welcome patients and guide them through their dental journey.

You will handle check-in/check-out, scheduling, insurance verification, and answer questions about care to ensure a smooth and supportive experience. Responsibilities include explaining treatment options and payment plans, maintaining an efficient schedule, and building trusting relationships with patients in a fast-paced team environment.

Qualifications

• 1+ year in dental/healthcare/customer-service environments preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• Genuine passion for helping people.
• Ability to build rapport with patients.
• Strong organization and attention to detail.
• A positive, professional and patient-first approach.

Responsibilities

• Greet patients warmly and make them feel valued from arrival.
• Guide patients through check-in/check-out, scheduling, insurance verification, and questions about care.
• Explain treatment options and payment plans to patients.
• Support a stress-free patient experience and comfort.
• Answer phones and coordinate with doctors and staff.
• Maintain an efficient schedule and maximize care opportunities.
• Show appreciation for patients and reinforce trust in our care.

Skills

1+ year experience in dental/healthcae

Strong communication skills

Interpersonal skills

Rapport-building with patients

Organization and attention to detail

Positive, professional, patient-first

Team-oriented, fast-paced

Knowledge of dental terminology

Education

None

Tools

None

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to welcome patients and guide them through their dental journey.

You will handle check-in/check-out, scheduling, insurance verification, and answer questions about care to ensure a smooth and supportive experience. Responsibilities include explaining treatment options and payment plans, maintaining an efficient schedule, and building trusting relationships with patients in a fast-paced team environment.