Dental Patient Concierge & Scheduler

Great Expressions; Saint Petersburg (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Great Expressions in Saint Petersburg, FL is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and handle front-d desk tasks with a focus on outstanding patient service. You will coordinate with dental staff to maintain a smooth patient flow and uphold privacy standards.

The role requires a high school diploma and experience in customer service, preferably in healthcare, with familiarity in dental terminology and practice management software.

Qualifications

• High school diploma or equivalent; healthcare admin coursework is a plus.
• Experience as a receptionist or in customer service, preferably in healthcare.

Responsibilities

• Greet patients and provide a warm welcome; ensure a comfortable waiting area.
• Schedule and confirm appointments, manage the appointment calendar with staff.
• Maintain patient records in the practice management system and ensure confidentiality.
• Collect and update patient information and assist with financial transactions (co-pays/deductibles).
• Answer patient inquiries via phone/email in a professional manner.
• Coordinate with hygienists and dentists for smooth patient flow.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Education

High school diploma

Healthcare administration (certificate/ coursework)

Tools

Dental practice management software

MS Office

Appointment scheduling systems

Job description

Great Expressions in Saint Petersburg, FL is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and handle front-d desk tasks with a focus on outstanding patient service. You will coordinate with dental staff to maintain a smooth patient flow and uphold privacy standards.

The role requires a high school diploma and experience in customer service, preferably in healthcare, with familiarity in dental terminology and practice management software.