Dental Office Patient Experience Coordinator

Great Expressions; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions in Miami, FL seeks a Patient Coordinator to be the first point of contact for patients, greet visitors, schedule appointments, and maintain accurate patient records in the practice management system.

This role emphasizes privacy compliance, insurance verification, co-pays collection, and clear communication with dentists and staff to ensure a smooth patient flow. The schedule is Monday through Friday, with one Saturday per month.

Qualifications

• Proven experience in receptionist or customer-service role, preferably healthcare.
• Excellent interpersonal and communication skills.
• Proficient with MS Office and appointment scheduling systems.
• Strong organizational and multitasking abilities.
• Attention to detail in maintaining patient records and financial transactions.

Responsibilities

• Provide warm welcome to patients and manage front-desk operations.
• Schedule appointments and coordinate with dental staff to optimize calendar.
• Verify and update patient information and insurance details.
• Process co-pays and assist with insurance communications.
• Maintain patient records in the practice management system and ensure confidentiality.

Skills

Customer service

Scheduling

Records management

Communication

Data entry

Privacy/compliance

Education

High school diploma

Tools

Dental practice management software

Job description

Great Expressions in Miami, FL seeks a Patient Coordinator to be the first point of contact for patients, greet visitors, schedule appointments, and maintain accurate patient records in the practice management system.

This role emphasizes privacy compliance, insurance verification, co-pays collection, and clear communication with dentists and staff to ensure a smooth patient flow. The schedule is Monday through Friday, with one Saturday per month.