Dental Patient Care Experience Lead

Smile Brands Inc.; Oshkosh (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k

Job summary

Smile Brands Inc. in Oshkosh, WI is seeking a Patient Care Coordinator to greet patients, guide them through appointments, verify insurance and explain treatment and payment options, ensuring a smooth, friendly first impression.

You will work in a fast-paced, team-oriented dental office, building rapport, coordinating scheduling, and helping patients feel welcomed, informed and supported throughout their dental journey.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting patients and creating a warm, welcoming environment.
• Guiding patients through check-in/check-out, scheduling, insurance verification and answering questions.
• Providing treatment support by explaining recommendations and payment options.
• Fostering a stress-free patient experience and building trust.
• Communicating clearly with patients, doctors and the dental team.
• Maintaining an efficient schedule and maximizing opportunities for care.

Skills

Communication

Interpersonal skills

Rapport building

Organization

Attention to detail

Fast-paced environment

Patient-first approach

Job description

Smile Brands Inc. in Oshkosh, WI is seeking a Patient Care Coordinator to greet patients, guide them through appointments, verify insurance and explain treatment and payment options, ensuring a smooth, friendly first impression.

You will work in a fast-paced, team-oriented dental office, building rapport, coordinating scheduling, and helping patients feel welcomed, informed and supported throughout their dental journey.