Dental Patient Experience Specialist

Smile Brands Inc.; Green Bay (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. in Green Bay is looking for a Patient Care Coordinator to warmly welcome patients and guide them through scheduling, insurance verification and payment options. You will help patients understand their care and feel confident in their choices.

You will support the dental team in a fast-paced, team-oriented office, building rapport with patients and ensuring a smooth, stress-free experience from start to finish.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Customer service

Communication

Interpersonal skills

Rapport building

Organization

Attention to detail

Team-oriented

Job description

Smile Brands Inc. in Green Bay is looking for a Patient Care Coordinator to warmly welcome patients and guide them through scheduling, insurance verification and payment options. You will help patients understand their care and feel confident in their choices.

You will support the dental team in a fast-paced, team-oriented office, building rapport with patients and ensuring a smooth, stress-free experience from start to finish.