Dental Patient Experience Leader

Smile Brands Inc.; Vancouver, Northern (WA, KY); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is hiring a Patient Care Coordinator to welcome patients, guide them through appointments, insurance, and financing options. The role emphasizes a warm, patient-first experience and seamless coordination with the dental team.

As a key first point of contact, you will ensure patients feel informed, supported and confident in choosing our care. Friday and Saturday schedules highlight a part-time front-office focus with strong teamwork.

Qualifications

• 1+ year of experience in dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication skills

Interpersonal skills

Rapport building

Organization and attention to detail

Patient-first approach

Fast-paced teamwork

Customer-service experience

Job description

Smile Brands Inc. is hiring a Patient Care Coordinator to welcome patients, guide them through appointments, insurance, and financing options. The role emphasizes a warm, patient-first experience and seamless coordination with the dental team.

As a key first point of contact, you will ensure patients feel informed, supported and confident in choosing our care. Friday and Saturday schedules highlight a part-time front-office focus with strong teamwork.