Dental Patient Experience Coordinator

Smile Brands Inc.; Village of Plover (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

401k plan

Employee discount programs

Pet insurance

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to be one of the first people our patients meet and play an essential role in their experience—from scheduling appointments to understanding treatment and payment options.

You’ll apply our G3 approach—Greeting, Guiding and Gratitude—to create meaningful connections and make every visit personal, positive and easy. You will work with a supportive dental team in a fast-paced environment, focusing on clear communication, insurance

Qualifications

• 1+ year of experience in dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Customer service

Communication skills

Interpersonal skills

Organization

Positive attitude

Teamwork

Rapport building

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to be one of the first people our patients meet and play an essential role in their experience—from scheduling appointments to understanding treatment and payment options.

You’ll apply our G3 approach—Greeting, Guiding and Gratitude—to create meaningful connections and make every visit personal, positive and easy. You will work with a supportive dental team in a fast-paced environment, focusing on clear communication, insurance