Dental Patient Experience Specialist

Smile Brands Inc.; East Longmeadow (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to greet patients, guide them through check-in/out, verify insurance and answer questions about care and payment options. You will support treatment discussions, build rapport with patients and help keep a smooth, welcoming dental experience.

The role emphasizes a patient-first approach, teamwork with the dental staff, and professional communication to ensure comfort and confidence in every visit.

Qualifications

• 1+ year of experience in dental, healthcare, or customer-service roles.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• Genuine passion for helping people.
• Ability to build rapport with patients.
• Strong organization and attention to detail.
• Comfortable in a fast-paced, team‑oriented environment.
• Positive, professional, patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication

Customer service

Dental terminology

Rapport building

Organization

Team effort

Positive attitude

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to greet patients, guide them through check-in/out, verify insurance and answer questions about care and payment options. You will support treatment discussions, build rapport with patients and help keep a smooth, welcoming dental experience.

The role emphasizes a patient-first approach, teamwork with the dental staff, and professional communication to ensure comfort and confidence in every visit.