Dental Patient Experience Coordinator

Smilebuilderz LLC; Ephrata (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off for FT Staff

Paid Holidays

Discounted Dental Services

EAP Services

Employee Referral Program

Employee Discounts

Employee Events Throughout the Year

Medical, Dental, & Vision Insurance

Flexible Spending Account

Health Savings Account

Voluntary Accident & Critical Illness

Voluntary Term Life Insurance

Long Term & Short Term Disability

401(K) Plan

Job summary

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor’s schedule and build strong relationships with patients. This role emphasizes effective communication, accuracy in paperwork, and seamless coordination of treatment plans.

You will work in a fast-paced dental office environment, supporting clinicians and front desk staff while ensuring a positive patient experience. Responsibilities include greeting patients, reviewing paperwork, coordinating appointments and lab cases,

Qualifications

• Experience coordinating a doctor's schedule.
• Ability to manage patient documentation and consents.
• Excellent communication with patients and staff.
• Ability to maintain a full schedule.

Responsibilities

• Greet new patients and introduce Care Coordinator.
• Review new patient paperwork and ensure documentation.
• Confirm consents and clearances are in place before appointments.
• Verify lab cases and maintain daily schedule.
• Present treatment plans and educate patients on options.
• Coordinate hygiene team scheduling.
• Maintain pre-authorization records and approvals.
• Monitor reports to locate unscheduled treatment.
• Provide checkup calls for emergencies and complex cases.
• Maintain patient relationships and note milestones.

Skills

Customer service

Strong communication

Professional demeanor

Multitasking

Self-motivation

Team-focused

Patient education

Tools

Dentrix practice management

Multi-line phone system

Basic computer skills

Job description

Smilebuilderz LLC is seeking a Patient Care Coordinator to manage a doctor’s schedule and build strong relationships with patients. This role emphasizes effective communication, accuracy in paperwork, and seamless coordination of treatment plans.

You will work in a fast-paced dental office environment, supporting clinicians and front desk staff while ensuring a positive patient experience. Responsibilities include greeting patients, reviewing paperwork, coordinating appointments and lab cases,