Dental Front Desk & Patient Experience Specialist

Coast Dental; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Coast Dental is seeking a front desk administrator to support the dental office, handling patient interactions and basic paperwork under the Office Manager's direction. You will manage check-ins, registrations, scheduling, and verification of insurance to ensure smooth patient flow.

The role requires strong customer service, clerical skills, and familiarity with dental terminology. Proficiency with EagleSoft and MS Office is preferred; organization and multitasking are essential for daily duties

Qualifications

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.
• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two business days prior to the appointments.
• Complete insurance verifications two business days prior to visits to determine coverage and link insurance in EagleSoft; ensure pre-authorizations are received prior to appointments.
• Complete check out process with each patient by reviewing charts and ensuring documentation matches the routing slip.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Skills

Customer service

Phone etiquette

Administrative skills

Dental terminology knowledge

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Coast Dental is seeking a front desk administrator to support the dental office, handling patient interactions and basic paperwork under the Office Manager's direction. You will manage check-ins, registrations, scheduling, and verification of insurance to ensure smooth patient flow.

The role requires strong customer service, clerical skills, and familiarity with dental terminology. Proficiency with EagleSoft and MS Office is preferred; organization and multitasking are essential for daily duties