Dental Front Desk Specialist

Coast Dental; Tallahassee (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Coast Dental in Tallahassee, FL is seeking a friendly front desk coordinator to support the office operations. You will greet patients, handle check-in, schedule appointments, verify insurance, and manage basic paperwork under the Office Manager.

The role emphasizes excellent customer service, accurate charting, and teamwork with the orthodontic or dental staff. Previous dental office experience is preferred, with familiarity of EagleSoft and Word/Excel helpful.

Qualifications

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two business days prior to the appointments.
• Complete insurance verifications two business days prior to visits and link insurance in EagleSoft as directed.
• Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts for accuracy and documentation.
• File patient charts daily.
• Participate in morning huddles and routine office meetings.
• Participate in monthly checklist activities.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Skills

Customer service

Phone etiquette

Organizational skills

Multi-tasking

Clerical basics

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Coast Dental in Tallahassee, FL is seeking a friendly front desk coordinator to support the office operations. You will greet patients, handle check-in, schedule appointments, verify insurance, and manage basic paperwork under the Office Manager.

The role emphasizes excellent customer service, accurate charting, and teamwork with the orthodontic or dental staff. Previous dental office experience is preferred, with familiarity of EagleSoft and Word/Excel helpful.