Dental Office Manager: Patient Experience & Operations

Iowa Dental Associates; Dubuque (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Iowa Dental Associates in Dubuque, IA is seeking an Office Manager to oversee daily front-office operations in a busy dental practice. This full-time, on-site role coordinates patient scheduling, check-in/check-out, and manages phone and email communications to ensure a smooth patient experience.

You will maintain records, organize workflows, supervise office staff, and monitor equipment and supplies. Additional duties include assisting with billing and insurance coordination, ensuring policy

Qualifications

• Strong communication and customer service with patients, staff and partners.
• Experience in administrative assistance and office administration.
• Knowledge of office equipment and practice management software.
• Healthcare/dental/medical office experience preferred.
• Proficiency with common office software (Microsoft Office) and quick learning.
• Organizational skills and attention to detail; manage multiple priorities.
• Reliability, discretion with confidential information, collaborative.
• High school diploma required; business/health admin training a plus.

Responsibilities

• Coordinate patient scheduling, check-in and check-out.
• Manage phone and email communications for a smooth patient experience.
• Maintain records and organize administrative workflows.
• Supervise office support staff and monitor equipment and supplies.
• Assist with billing and insurance coordination.
• Collaborate with clinical staff to improve practice efficiency and compliance.

Skills

Communication

Customer service

Administrative experience

Office workflows

Organizational skills

Reliability and discretion

Education

High school diploma

Tools

Microsoft Office

Practice management software

Phone systems

Job description

Iowa Dental Associates in Dubuque, IA is seeking an Office Manager to oversee daily front-office operations in a busy dental practice. This full-time, on-site role coordinates patient scheduling, check-in/check-out, and manages phone and email communications to ensure a smooth patient experience.

You will maintain records, organize workflows, supervise office staff, and monitor equipment and supplies. Additional duties include assisting with billing and insurance coordination, ensuring policy