Office Manager

Iowa Dental Associates; Dubuque (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Iowa Dental Associates in Dubuque, IA is seeking an Office Manager to oversee daily front-office operations in a busy dental practice. This full-time, on-site role coordinates patient scheduling, check-in/check-out, and manages phone and email communications to ensure a smooth patient experience.

You will maintain records, organize workflows, supervise office staff, and monitor equipment and supplies. Additional duties include assisting with billing and insurance coordination, ensuring policy

Qualifications

• Strong communication and customer service with patients, staff and partners.
• Experience in administrative assistance and office administration.
• Knowledge of office equipment and practice management software.
• Healthcare/dental/medical office experience preferred.
• Proficiency with common office software (Microsoft Office) and quick learning.
• Organizational skills and attention to detail; manage multiple priorities.
• Reliability, discretion with confidential information, collaborative.
• High school diploma required; business/health admin training a plus.

Responsibilities

• Coordinate patient scheduling, check-in and check-out.
• Manage phone and email communications for a smooth patient experience.
• Maintain records and organize administrative workflows.
• Supervise office support staff and monitor equipment and supplies.
• Assist with billing and insurance coordination.
• Collaborate with clinical staff to improve practice efficiency and compliance.

Skills

Communication

Customer service

Administrative experience

Office workflows

Organizational skills

Reliability and discretion

Education

High school diploma

Tools

Microsoft Office

Practice management software

Phone systems

Job description

Company Description

Iowa Dental Associates is a modern dental practice that provides care for today’s families using state-of-the-art facilities and advanced dental technology. The team is committed to delivering high-quality, patient-centered services in a professional and welcoming environment. Technology is integrated into daily operations to support efficient workflows and consistent clinical outcomes. Applicants can expect to join a practice that values reliability, collaboration, and continuous improvement in patient care.

Role Description

The Office Manager is a full-time, on-site role based in Dubuque, IA, responsible for overseeing daily front-office operations in a busy dental practice. This role coordinates patient scheduling, check-in and check-out processes, and manages phone and email communications to ensure a smooth patient experience. The Office Manager maintains records, organizes administrative workflows, supervises office support staff, and monitors the use and maintenance of office equipment and supplies. Additional responsibilities include assisting with billing and insurance coordination, supporting compliance with office policies and procedures, and collaborating with clinical staff to optimize overall practice efficiency.

Qualifications

• Strong Communication and Customer Service skills, with the ability to interact professionally with patients, staff, and external partners.
• Experience in Administrative Assistance and Office Administration, including scheduling, record management, and workflow coordination.
• Practical knowledge of Office Equipment, such as computers, printers, phone systems, and practice management software.
• Prior experience in a healthcare, dental, or medical office setting is preferred.
• Proficiency with common office software (e.g., "Microsoft Office" or similar tools) and comfort learning new systems.
• Organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated reliability, discretion with confidential information, and a collaborative working style.
• High school diploma or equivalent required; additional education or training in business, healthcare administration, or related fields is a plus.