Dental Office Manager - Lead Operations & Patient Experience

West Dakota Dental Partners; Sioux Falls (SD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Continuing education and professional‑

Bonus or incentive opportunities

Job summary

Dakota Dental 4 Kids in Sioux Falls is opening a brand new location and seeks an experienced Dental Office Manager to oversee daily operations. The role focuses on administrative and business functions, team performance, patient experiences, and efficient office workflow.

You will lead front office, manage scheduling, billing, HIPAA compliance, and quality control, while supporting hiring, onboarding, payroll, reporting, and practice growth in collaboration with providers.

Qualifications

• High school diploma or GED required.
• Experience in dental office management preferred.
• Knowledge of dental insurance, billing, and treatment coordination.
• Experience with dental practice management software.

Responsibilities

• Oversee daily front office and administrative operations.
• Lead, coach, and support office staff to maintain a positive team culture.
• Manage patient scheduling, office flow, and operational efficiency.
• Monitor accounts receivable, collections, and financial performance.
• Verify compliance with office policies, HIPAA, OSHA, and regulatory standards.
• Assist with hiring, onboarding, training, and performance management.
• Coordinate staff schedules and payroll support.
• Monitor inventory, supplies, and vendor relationships.
• Address patient concerns and ensure a high level of customer service.
• Support treatment acceptance and financial discussions with patients.
• Generate and review reports related to production, collections, and office goals.
• Collaborate with providers to support practice growth and operational success.

Skills

Leadership

Team management

Communication

Customer service

Organizational skills

Multitasking

Confidentiality

Problem solving

Education

High school diploma or GED

Tools

Dental practice management software

Dental billing software

Job description

Dakota Dental 4 Kids in Sioux Falls is opening a brand new location and seeks an experienced Dental Office Manager to oversee daily operations. The role focuses on administrative and business functions, team performance, patient experiences, and efficient office workflow.

You will lead front office, manage scheduling, billing, HIPAA compliance, and quality control, while supporting hiring, onboarding, payroll, reporting, and practice growth in collaboration with providers.