Dental Office Front Desk & Billing Assistant

Heartland Dental; Mount Juliet (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Job summary

Pleasant Grove Dental, part of Heartland Dental, is seeking a Business Assistant to join our team. You’ll greet patients, handle front office tasks, and help coordinate scheduling and communications.

You’ll use Dentrix for scheduling and records, and you’ll schedule and confirm appointments for multiple providers in the office. This role supports filing insurance claims and posting payments, with a focus on accuracy and patient service.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection required.
• 1+ years of dental or medical setting experience.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email; communicate with patients and insurers.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems.

Skills

Excellent communication

Organizational skills

HIPAA training / PHI protection

Tools

Dentrix

Job description

Pleasant Grove Dental, part of Heartland Dental, is seeking a Business Assistant to join our team. You’ll greet patients, handle front office tasks, and help coordinate scheduling and communications.

You’ll use Dentrix for scheduling and records, and you’ll schedule and confirm appointments for multiple providers in the office. This role supports filing insurance claims and posting payments, with a focus on accuracy and patient service.