Dental Front Desk & Insurance Coordinator

Heartland Dental LLC; Mount Juliet (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO (paid time off)

Daily Pay access

Job summary

Pleasant Grove Dental, part of Heartland Dental, is seeking a Business Assistant to support front office operations in a busy dental practice. You will greet patients, handle calls, scheduling, billing, and collaborate with clinicians to ensure smooth office functioning.

The role emphasizes patient service, accuracy in documentation, and adherence to HIPAA standards, with opportunities for training and growth within the Heartland Dental network.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI with HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

Dentrix

Tools

Dentrix

Job description

Pleasant Grove Dental, part of Heartland Dental, is seeking a Business Assistant to support front office operations in a busy dental practice. You will greet patients, handle calls, scheduling, billing, and collaborate with clinicians to ensure smooth office functioning.

The role emphasizes patient service, accuracy in documentation, and adherence to HIPAA standards, with opportunities for training and growth within the Heartland Dental network.