Dental Office Front Desk & Admin Assistant

Heartland Dental LLC; Tiffin (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Job summary

Heartland Dental is seeking a capable Business Assistant for Tiffin Dental Care to support the front office and workflow in a fast-paced dental office environment. The role focuses on patient reception, scheduling, billing, and insurance coordination to ensure smooth daily operations.

You will work with a team that emphasizes learning, collaboration, and patient-first care, with opportunities to develop skills and contribute to a stable, growing organization nationwide.

Qualifications

• Experience working in a fast-paced customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI for job-related functions; HIPAA training required.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

PHI handling HIPAA awareness

Tools

Dentrix

Job description

Heartland Dental is seeking a capable Business Assistant for Tiffin Dental Care to support the front office and workflow in a fast-paced dental office environment. The role focuses on patient reception, scheduling, billing, and insurance coordination to ensure smooth daily operations.

You will work with a team that emphasizes learning, collaboration, and patient-first care, with opportunities to develop skills and contribute to a stable, growing organization nationwide.