Dental Front Office Specialist - Scheduling & Billing

Heartland Dental; Tiffin (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

Paid time off

Job summary

Heartland Dental's Tiffin office is seeking a Business Assistant to support front office operations and patient coordination. You will greet patients, manage phones and scheduling, and assist with insurance tasks to ensure smooth daily operations.

Join a team that emphasizes learning, collaboration, and patient-first care, with competitive benefits and a stable, growth-oriented environment across 39 states.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental's Tiffin office is seeking a Business Assistant to support front office operations and patient coordination. You will greet patients, manage phones and scheduling, and assist with insurance tasks to ensure smooth daily operations.

Join a team that emphasizes learning, collaboration, and patient-first care, with competitive benefits and a stable, growth-oriented environment across 39 states.