Dental Front Office Assistant – Scheduling & Billing

Heartland Dental; Mansfield (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Six paid holidays

Paid time off

Daily pay access

Job summary

Heartland Dental is seeking a Dental Office Assistant to join a collaborative team. You’ll support front-office operations, greet patients, and coordinate scheduling for multiple providers, while handling insurance interactions and payments with accuracy.

The role emphasizes patient-first service, learning, and teamwork, with opportunities to grow within a well-established supported office network.

Qualifications

• Experience working in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• PHI handling awareness and HIPAA training requirements.

Responsibilities

• Greet and welcome patients as they enter the office.
• Manage front office duties, including phones, mail, and email communications with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication skills

Organizational skills

Fast-paced environment

Dentrix

Tools

Dentrix

Job description

Heartland Dental is seeking a Dental Office Assistant to join a collaborative team. You’ll support front-office operations, greet patients, and coordinate scheduling for multiple providers, while handling insurance interactions and payments with accuracy.

The role emphasizes patient-first service, learning, and teamwork, with opportunities to grow within a well-established supported office network.