Dental Office Administrator & Front Desk Lead

Coast-Dental-and-Orthodontics-1; Pine Hills (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Coast-Dental-and-Orthodontics-1 is seeking a front office coordinator to join the dental team in Florida. You will support patients and staff with exceptional customer service, manage scheduling, and explain treatment plans.

In addition, you will handle deposits, payments, and insurance verifications, ensuring accurate records and prompt communications. The role requires a professional appearance, strong time management, and experience with dental practice software.

Qualifications

• Associate degree in business, or equivalent, and two years working experience preferred.
• Has a working knowledge of front and back office healthcare operations.
• Prior management experience a plus.
• Basic clerical and administrative skills.
• Effective communication; demonstrates professional and courteous phone etiquette.
• Working knowledge of online search engines (e.g. Microsoft Edge, Chrome).
• Experience with dental practice management software, such as EagleSoft, preferred.
• Basic knowledge of insurance processes and dental terminology preferred.
• Positive attitude (motivation, team player).
• Appearance (professional, clean, neat, meets company standards).

Responsibilities

• Work collaboratively with the Office Manager to ensure all patients are provided with prompt, quality customer service.
• Follow all Accounts Receivables policies.
• Offer patients alternate means of payment (third-party financing).
• Provide effective customer service via in-person, telephone and email.
• Build a productive appointment schedule and re-appoint patients.
• Explain treatment plans to patients when necessary.
• In Office Manager’s absence, manage daily deposits and petty cash.
• Communicate between front and back office teams; handle emails and updates.
• Respond to patients and manage complaints professionally.
• Ensure timely documents and forms; update SDS sheets and radiation badges.
• Complete insurance verifications two business days prior to visits.
• Complete walkout/billing process and end-of-day tasks.
• Participate in morning huddles and office meetings.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Time management

Communication

Team player

Education

Associate degree in business

Tools

EagleSoft

Job description

Coast-Dental-and-Orthodontics-1 is seeking a front office coordinator to join the dental team in Florida. You will support patients and staff with exceptional customer service, manage scheduling, and explain treatment plans.

In addition, you will handle deposits, payments, and insurance verifications, ensuring accurate records and prompt communications. The role requires a professional appearance, strong time management, and experience with dental practice software.