Dental Front Office Coordinator & Patient Care Lead

Coast Dental; Riverview (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Coast Dental in Riverview, FL is seeking a Front Office Assistant to support patients and the office team with outstanding customer service and clear communication.

You will handle scheduling, billing, insurance verifications, and coordination with the back office while maintaining a professional appearance and timely responses. This role emphasizes patient-first service in a busy dental practice.

Qualifications

• Associate degree in business, or equivalent, and two years working experience preferred.
• Working knowledge of front and back office healthcare operations.
• Prior management experience is a plus.
• Basic clerical and administrative skills required.
• Effective communication and professional phone etiquette expected.
• Experience with dental practice management software preferred (EagleSoft).

Responsibilities

• Work with Office Manager to ensure prompt, quality patient service.
• Follow Accounts Receivables policies and assist with billing tasks.
• Offer patients alternate payment options and financing details.
• Provide excellent customer service via in-person, phone, and email.
• Manage appointment scheduling and re-appointment reminders.
• Explain treatment plans to patients when needed.
• Assist in daily deposits and petty cash control during Manager's absence.
• Coordinate between front and back office teams and share updates.
• Address patient complaints promptly and professionally.
• Ensure accurate and timely documentation and forms.

Skills

Customer service

Communication skills

Team collaboration

Education

Associate degree in business

Tools

EagleSoft

Chrome

Microsoft Edge

Job description

Coast Dental in Riverview, FL is seeking a Front Office Assistant to support patients and the office team with outstanding customer service and clear communication.

You will handle scheduling, billing, insurance verifications, and coordination with the back office while maintaining a professional appearance and timely responses. This role emphasizes patient-first service in a busy dental practice.