Dental Inbound Support Representative (Remote)

Humana; Alabama; Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings plan

Paid time off

Company holidays

Paid parental and caregiver leave

Short-term disability

Long-term disability

Life insurance

Job summary

Humana is seeking a Dental Inbound Contacts Representative to work remotely, supporting members and providers with benefit questions and issue resolution. You will be part of the Consumer Contacts team, reporting to the Inbound Contacts Supervisor, handling inquiries with care and accuracy.

The role requires reliable documentation, adherence to processes, and strong communication, with training starting January 4, 2027.

Qualifications

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others
• Experience documenting customer issues in detail
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity
• Experience interpreting and responding to customer requests
• Experience excelling within performance-focused settings

Responsibilities

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Skills

Customer service

Call center experience

Documentation

Multisystem support

Problem solving

Communication

Education

Associate or Bachelor's Degree

Job description

Humana is seeking a Dental Inbound Contacts Representative to work remotely, supporting members and providers with benefit questions and issue resolution. You will be part of the Consumer Contacts team, reporting to the Inbound Contacts Supervisor, handling inquiries with care and accuracy.

The role requires reliable documentation, adherence to processes, and strong communication, with training starting January 4, 2027.