Dental Inbound Support Specialist - Remote

Humana; Rhode Island; Teletrabalho; USD 39 000 - 49 000; Tempo integral

Resumo da oferta

Humana is seeking a Dental Inbound Contacts Representative to provide remote member and provider support, answering benefit questions and guiding next steps. The role emphasizes empathy, accuracy in documentation, and adherence to established workflows to ensure high-quality service.

The position starts with training and follows an 8-hour shift window, with potential travel to Humana offices for training. Work is remote within the United States, primarily U.S. Eastern Time zones.

Qualificações

• Minimum 2 years of customer service experience.
• Must reside in the Central or Eastern Time Zone.
• Customer service mindset with a genuine desire to help others.
• Experience documenting customer issues in detail.
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity.
• Experience interpreting and responding to customer requests.
• Experience excelling within performance-focused settings.

Responsabilidades

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment.
• Address multiple member and provider needs, including benefit questions, service issues, and general inquiries.
• Escalate unresolved and pending customer grievances.
• Document all interactions, actions taken, and outcomes in internal systems.
• Resolve routine to moderately complex issues by following established guidelines and workflows.
• Identify issues requiring escalation and ensure handoff to the appropriate teams.
• Meet quality, productivity, and customer experience expectations.

Conhecimentos

Customer service

Documentation

Escalation

Communication

Problem solving

Formação académica

Associate or bachelor’s degree

Descrição da oferta de emprego

Humana is seeking a Dental Inbound Contacts Representative to provide remote member and provider support, answering benefit questions and guiding next steps. The role emphasizes empathy, accuracy in documentation, and adherence to established workflows to ensure high-quality service.

The position starts with training and follows an 8-hour shift window, with potential travel to Humana offices for training. Work is remote within the United States, primarily U.S. Eastern Time zones.