Dental Front Office Assistant: Scheduling & Patient Care

Heartland Dental; Laurel (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Daily Pay

Job summary

Heartland Dental's Fulton Family Dental is seeking a Business Assistant to greet patients, manage front desk duties, and support a team devoted to high-quality patient care. You’ll contribute to a welcoming first impression and smooth daily operations.

Using Dentrix for scheduling and records, you’ll file insurance claims, post payments, verify benefits, and assist with treatment plan discussions. This role supports a collaborative office with a Monday–Thursday schedule and occasional Friday

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.

Responsibilities

• Greet and welcome patients to create a great first impression of the team.
• Manage front office duties: answering phones, mail, email, and insurance communications.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on claims and benefits.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental's Fulton Family Dental is seeking a Business Assistant to greet patients, manage front desk duties, and support a team devoted to high-quality patient care. You’ll contribute to a welcoming first impression and smooth daily operations.

Using Dentrix for scheduling and records, you’ll file insurance claims, post payments, verify benefits, and assist with treatment plan discussions. This role supports a collaborative office with a Monday–Thursday schedule and occasional Friday