Dental Front Office & Billing Specialist

Heartland Dental; Holly Springs (NC); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off (PTO)

Daily Pay

Job summary

Heartland Dental’s Village Walk office is seeking a Business Assistant to join our team and support front-office operations. You will greet patients, manage phones, scheduling, billing, and insurance tasks to ensure smooth daily operations.

The role requires patient-focused service, strong communication, and organizational skills, with HIPAA training and PHI safeguards emphasized. Typical work hours are Monday to Friday, with potential training sessions as needed.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; maintain data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

HIPAA training

Tools

Dentrix

Job description

Heartland Dental’s Village Walk office is seeking a Business Assistant to join our team and support front-office operations. You will greet patients, manage phones, scheduling, billing, and insurance tasks to ensure smooth daily operations.

The role requires patient-focused service, strong communication, and organizational skills, with HIPAA training and PHI safeguards emphasized. Typical work hours are Monday to Friday, with potential training sessions as needed.