Dental Front Office & Business Support Specialist

Heartland Dental; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Job summary

Heartland Dental is seeking a Dental Front Office Assistant/Business Assistant to join our Mesa office. The role involves greeting patients, handling front desk duties, scheduling, insurance billing, and coordinating with providers to optimize office performance.

Candidates should have 1+ year(s) of dental front desk experience, familiarity with Dentrix, and strong communication skills. The position requires HIPAA compliance and a patient-centric approach to care.

Qualifications

• 1+ years of experience in a dental front desk role.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.
• Excellent communication and organizational skills.
• HIPAA training and protecting PHI would be required.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Insurance billing

Fast learner

Tools

Dentrix

Job description

Heartland Dental is seeking a Dental Front Office Assistant/Business Assistant to join our Mesa office. The role involves greeting patients, handling front desk duties, scheduling, insurance billing, and coordinating with providers to optimize office performance.

Candidates should have 1+ year(s) of dental front desk experience, familiarity with Dentrix, and strong communication skills. The position requires HIPAA compliance and a patient-centric approach to care.