Dental Front Office & Billing Coordinator

Heartland Dental; Wake Forest (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

Paid time off

Daily pay access

Job summary

Heartland Dental is seeking a Business Assistant for Premier Dentistry of Wake Forest to support front office operations, greet patients, manage scheduling, and assist with insurance processing. This role is integral to delivering patient-centric care within a collaborative team.

You will work with Dentrix scheduling, coordinate appointments for multiple providers, and help ensure accurate billing and PHI protection.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA awareness and PHI handling experience.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and patient communications.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• Process insurance claims and verify benefits.
• Post payments and manage accounts receivable.
• Discuss treatment plan fees and payment options.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental is seeking a Business Assistant for Premier Dentistry of Wake Forest to support front office operations, greet patients, manage scheduling, and assist with insurance processing. This role is integral to delivering patient-centric care within a collaborative team.

You will work with Dentrix scheduling, coordinate appointments for multiple providers, and help ensure accurate billing and PHI protection.