Dental Front Desk & Billing Specialist

Heartland Dental; Raleigh (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO (paid time off)

Daily Pay

Job summary

Heartland Dental's Your Raleigh Dentist is seeking a Business Assistant to support front office operations, greet patients, manage phones, mail, and emails, and coordinate scheduling with multiple providers using Dentrix. This role emphasizes patient‑first service, teamwork, ongoing training, and a stable, growth‑oriented environment across Heartland Dental’s supported offices.

Ideal candidates have experience in fast‑paced settings, strong communication and organizational skills, HIPAA

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent written and verbal communication skills.
• HIPAA training and PHI handling knowledge.
• Ability to multitask and manage front office duties.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Skills

Customer service

Communication

Organizational skills

Team player

Education

High school diploma or equivalent

Tools

Dentrix

Job description

Heartland Dental's Your Raleigh Dentist is seeking a Business Assistant to support front office operations, greet patients, manage phones, mail, and emails, and coordinate scheduling with multiple providers using Dentrix. This role emphasizes patient‑first service, teamwork, ongoing training, and a stable, growth‑oriented environment across Heartland Dental’s supported offices.

Ideal candidates have experience in fast‑paced settings, strong communication and organizational skills, HIPAA