Dental Front Office & Billing Coordinator

Heartland Dental; Durham (NC); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

PTO

Daily Pay

Training

Job summary

Providence Smiles Dental Care in Durham, NC is seeking a Business Assistant to support front office operations. You’ll greet patients, handle phones, scheduling, billing, and insurance coordination using Dentrix, with a focus on patient service and accuracy.

This role runs Monday–Friday with no weekends; bilingual candidates are encouraged. Heartland Dental supports your development with training, competitive benefits, and a stable, growth‑oriented environment.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Must complete HIPAA training and protect PHI; access to minimum PHI required.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Job description

Providence Smiles Dental Care in Durham, NC is seeking a Business Assistant to support front office operations. You’ll greet patients, handle phones, scheduling, billing, and insurance coordination using Dentrix, with a focus on patient service and accuracy.

This role runs Monday–Friday with no weekends; bilingual candidates are encouraged. Heartland Dental supports your development with training, competitive benefits, and a stable, growth‑oriented environment.